In the case of shipment error and or defective merchandise full credit or replacement as well as shipping cost will be the responsibility of The Yarn Lady. Please call (352) 775-9974 as soon as the error is realized.
If you are not happy with your purchase you may return merchandise, in it’s original condition – with receipt, within 30 days and receive a store credit towards your next purchase – or request an exchange of different merchandise. Return postage is your responsibility and will not be refunded.
Please call the store at (352) 775-9974 for return authorization and anticipate 2 – 3 weeks for processing to be completed.
And lastly, in the event you are returning merchandise, please wrap your package securely enclosing receipt within. It is not the responsibility of The Yarn Lady if the package is lost or stolen.
Send Returns to:
The Yarn Lady
304 Oak Street
Lady Lake, FL 32159
Please note: Yarn that has been wound, needles, patterns, books, magazines or sale items are not returnable.